Fixed Discharge for 1.5HP TE4 615-056 4S011-A2024

Logbook Entry: LB2/TI

How improper installation can affect discharge quality

Background: Mr.Dipak Kolhe, a customer in Jalna, reported an issue with his Bore well submersible pump 1.5HP TE4 615-056 4S011-A2024. The pump was delivering low discharge since installation at a depth of 250 feet. Mr.Kolhe called us on 17th December 2024 to register the issue.

Assessment by Taro Pumps: An understandably unhappy customer needed our support immediately. Our Service Engineer discussed the issue with the customer and our dealer, and arranged for a technician to visit the site.

All electrical parameters were normal and yet, the discharge was very low.

The technician was advised to check for possible leaks in the borewell pipeline. The pump was confidently & carefully removed from the borewell, and during the pipe lifting process, a leak was identified in the pipe. It was confirmed in the customer’s presence that water was leaking from the damaged area. The issue was caused by a pipe crack due to improper installation by a local technician.

Solution / Action: The leaking pipe was replaced with an intact one. And the discharge rose up significantly, and immediately.

Outcomes: Our prompt response and effective resolution converted a dissatisfied customer into a happy, loyal one. This case demonstrates the critical importance of immediate service and effective communication in delivering customer satisfaction. We got great feedback from the customer:

Recommendations & Best practices:

• Use only trained technicians from Taro Pumps to install products.

• Low discharge can be caused by multiple reasons, register your complaint with the dealer &/or the company immediately for quick resolution.