In the year 2019, we embarked on the 5 Ticks Guarantee Program which created a five-pronged strategy to serve our customers. This Program includes:
We would love to talk about the customer support! Why is this part of the 5 Ticks Guarantee Program, you may ask. And the answer is pretty simple:
Feedback from customers and the rating they give us is the best guarantee you can get. Happy customers are the strongest endorsements for the work we do at Texmo Industries. We take great pride in working very hard to ensure that customers get the best products and the best service support they need.
I am using more than 10 pumps from Texmo Industries. All are used for water supply tankers. All are working good without any trouble, quickly filling the water into tankers.
Shyam Sundar Water Supply, Coimbatore.
This is just one of the testimonials that we have received!
Our customers range across India and they trust us and give us a good rating because their relationship with us starts from the moment they enter our stores. Spacious & clean interiors, clear and interactive product displays, and a team that helps them find the correct pump through the Taro Hub ensures that everybody who walks in gets world-class service.
And then comes the installation and service support. Here too, customers rate us 9 / 10 because we:
- Have trained and experienced service engineers to help them
- Operate through company operated service centres
- Are in constant touch with our service team and help them upgrade their skill sets
- Perhaps most importantly – we do not outsource the service and technical support to some other third party. We do the work ourselves.
So, when a customer has a problem, it is an authorised Taro Technician who visits them and helps them out. Just few of the reasons why customers continue to rate us world class and give us a hugely positive rating!